Fd2r Privacy Policy — Your Data Protection
Fd2r respects every user’s privacy. This policy clearly explains what information we collect, how it’s used, how it’s protected, and your rights as a platform user in Malaysia.
1. Information We Collect
Fd2r collects various categories of information from users to enable the platform to operate safely and efficiently. This information is collected during registration, platform use, and through your interactions with our services.
Account Information: Full name, email address, phone number, date of birth, and password created during registration. This information is necessary to verify your identity and securely manage your account.
Financial & Payment Information (MYR): Transaction details including deposit amounts, withdrawal records, and payment methods used such as bank transfers or Malaysian e-wallets. fd2r does not store credit card numbers or sensitive payment details directly — this data is processed by authorized payment providers.
Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and system language. This data helps us detect suspicious access and optimize the experience across various mobile devices.
Usage Data: Pages visited, games played, session duration, login frequency, and actions within the platform. This data is used for internal analysis to improve the platform.
2. How Is This Information Used?
All information collected by fd2r is used for specific and legitimate purposes only. We do not use user data beyond the following scope:
- Account management and identity verification — to ensure each account is held by a verified individual who meets the minimum age requirement.
- Financial transaction processing — verifying and accurately recording deposits and withdrawals in Malaysian Ringgit (RM) safely.
- Platform Security — detecting suspicious activity, fraud attempts, and multiple account usage by the same individual.
- Customer support — enabling the fd2r support team to resolve inquiries and technical issues faster using relevant account information.
- Service Improvements — analyzing usage patterns to enhance platform performance, interface, and overall user experience.
- Legal Compliance — to fulfil applicable legal obligations in Malaysia, including identity verification (KYC) requirements where necessary.
Fd2r will never sell, rent, or transfer user personal data to third parties for marketing or advertising purposes without user consent.
3. Cookies & Activity Tracking
Fd2r uses cookies — small text files stored on your device — to enhance your browsing experience on the platform. Cookies help us recognize returning users, save language preferences, and keep your login session securely active.
There are several types of cookies used on the fd2r platform:
- Essential Cookies: Required for basic platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects anonymous data on how users interact with the platform to help us identify technical issues and improve performance.
- Functionality Cookies: Stores user preferences such as language and display settings so you don’t have to reset them each time you access the platform.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain features on the fd2r platform. Please note that we do not use third-party cookies for paid advertising purposes.
4. Data Storage, Security & Sharing
Fd2r stores all user data on servers protected by SSL encryption and stringent technical security layers. Access to personal data is restricted to staff who need the information to perform their duties, with all access logged for audit purposes.
Your personal data will be retained as long as your account is active or as needed to comply with relevant legal obligations. After account closure or termination, personal data will be deleted within a reasonable period unless legally required to retain it longer.
Third-party sharing only applies in the following limited situations:
- Authorized payment service providers process deposit and withdrawal transactions in MYR — they are bound by strict confidentiality agreements.
- Authorized Malaysian authorities when required by law, court order, or official investigation.
- Third-party technical service providers supporting platform operations — all are subject to data processing agreements compliant with established data protection standards.
Fd2r does not share user personal data with advertisers, marketing companies, or other commercial entities for promotional purposes without explicit user permission.
5. User Rights, Policy Changes & Contact Us
As an fd2r platform user, you have the following rights regarding your personal data:
- Access Rights: You may request a copy of the personal data we hold about you at any time by contacting our support team.
- Right to Correction: If any information in your account is inaccurate or outdated, you have the right to request a correction. Basic details can be updated directly through your account settings.
- Deletion Rights: You may request deletion of your personal data, subject to legal limits and operational requirements. Deletion requests will be processed within thirty (30) business days.
- Objection Rights: You may object to the processing of your data for specific purposes, including marketing communications, by contacting us in writing.
Fd2r reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via their registered email or in-platform notifications. It is the user's responsibility to review this page periodically. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any privacy-related enquiries, data access requests, or complaints regarding the handling of your personal information, please contact the fd2r support team at: [email protected]. You may also refer to the FAQ us or check Terms & Conditions to better understand the overall framework of the platform’s policies.
Confident in fd2r Data Protection?
User security and privacy are our top priorities. Register your fd2r account with confidence, or reach out to our support team if you have any questions about how your data is handled.